This position is responsible for processing Hersheypark Camping Resorts reservations over the telephone and front counter, registering guests and promoting the concept of Hershey Entertainment & Resorts.
?This is a part time year round position. The working schedule may include evenings, weekends, and holidays based on operational needs.
Job Functions:

  • Answering the telephones, including providing information and taking guest reservations

  • Greeting guests at counter, including assisting with check in/check out, answering guests' questions and completing reservations

  • Support and Execute pre-stay messaging

  • Participate in Roadside check in

  • Process closing reports in accordance with HE&R standards

  • Process cash, check and credit card transactions in accordance with HE&R standards

  • Maintain Office & Lobby Cleanliness

  • Assist with venue cleanliness Participate in campground site inspections to support visual check in/check out

  • Provide exceptional customer service both in office and during site visits

  • Provide feedback regarding processes, guest experiences and employee training

  • Maintain a positive and safe work environment

  • Assist Office Administrators and office team leaders with other projects and duties as assigned

Basic Qualifications:

  • Must be 18 years of age or older.

  • Must have a Valid Driver's License

Additional Qualifications:

  • Strong verbal communication skills and ability to work well with the public.

  • Good organizational skills, clerical and computer skills.

Working Conditions:

  • Must be able to work a flexible schedule including evenings, holidays and weekends.

  • Primarily 2nd Shift position

  • Must be able to work indoor and/or outdoor environments in various weather and temperature conditions

  • Physical requirements include walking and standing 45% of the time, bending and stooping 20% and sitting 35% of the time.

  • Must be able to lift 25 lbs.

Hershey Entertainment & Resorts is an Equal Opportunity Employer


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