Office Clerk
This position is responsible for greeting guests at the front counter, processing reservations, registering guests, checking guests in and out, as well as promoting activities and events of the Hersheypark Camping Resort.
This position begins in April.
The working schedule will include evenings, weekends, and holidays based on operational needs.
Job Functions:
Greeting guests at the front counter, including assisting with check in/check out, answering guest's questions and completing reservations.
Participates in Roadside check in Process closing reports in accordance with HE&R standards Process cash and credit card transactions in accordance with HE&R standards Maintain Office and Lobby Cleanliness Assist with minor guest opportunities an resolution Participate in campground site inspections to support visual check in/check out Provide exceptional customer service both in the office and during site visits Provide feedback regarding processes, guest experiences and employee training Maintain positive, professional and safe work environment Assist guest with all aspects of the game room including stocking and maintaining brochure racks Maintain after hours security binder Deliver after hours cabin keys Maintain accurate account of arrivals/departures for the day Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio Promote Campers App features and benefits to guests Daily inspection of office golf cart in accordance with the standard golf cart usage policy Assist office administration and team leaders with other projects and duties as assigned.
Recommended Skills Customer Service Housekeeping Office Management Site Inspection Training Activities Radio Estimated Salary: $20 to $28 per hour based on qualifications.
This position begins in April.
The working schedule will include evenings, weekends, and holidays based on operational needs.
Job Functions:
Greeting guests at the front counter, including assisting with check in/check out, answering guest's questions and completing reservations.
Participates in Roadside check in Process closing reports in accordance with HE&R standards Process cash and credit card transactions in accordance with HE&R standards Maintain Office and Lobby Cleanliness Assist with minor guest opportunities an resolution Participate in campground site inspections to support visual check in/check out Provide exceptional customer service both in the office and during site visits Provide feedback regarding processes, guest experiences and employee training Maintain positive, professional and safe work environment Assist guest with all aspects of the game room including stocking and maintaining brochure racks Maintain after hours security binder Deliver after hours cabin keys Maintain accurate account of arrivals/departures for the day Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio Promote Campers App features and benefits to guests Daily inspection of office golf cart in accordance with the standard golf cart usage policy Assist office administration and team leaders with other projects and duties as assigned.
Recommended Skills Customer Service Housekeeping Office Management Site Inspection Training Activities Radio Estimated Salary: $20 to $28 per hour based on qualifications.
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