Employee Support Team Member
This position will assist with administrative duties and call center operations at Hershey Entertainment Complex for the following departments; Attractions, Food & Beverage, Games, Guest Experience, Retail, Safety & Security, Utilities, and Wardrobe.
In this role, team members will be responsible for assisting with general administrative office work, making and answering phone calls and emails, greeting/assisting employees and employee partners, and providing assistance as it pertains to their weekly schedule.
In addition, this position will also assist with meeting volunteers and temporary staff for each shift and accurately logging and processing information in the appropriate databases.
This is a part time year round position averaging three (3) days and up to 20 hours per week.
The Entertainment Complex consists of HERSHEYPARK (including ZooAmerica), HERSHEYPARK Stadium, HERSHEYPARK Arena, GIANT Center and Hershey Theatre.
Job Functions:
Handling a high volume of in-coming and out-going phone calls Responding to written and verbal inquiries relating to events, schedules, policies, and procedures Processing employee schedule changes, shift switches, and communicating updates to employees, supervisors and department managers Processing employee attendance infractions and counseling employees on their attendance records and applying progressive disciplinary procedures Assisting with the coordination of supplemental staffing programs Assisting with answering questions related to payroll for part time employees Recommended Skills Communication Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, team members will be responsible for assisting with general administrative office work, making and answering phone calls and emails, greeting/assisting employees and employee partners, and providing assistance as it pertains to their weekly schedule.
In addition, this position will also assist with meeting volunteers and temporary staff for each shift and accurately logging and processing information in the appropriate databases.
This is a part time year round position averaging three (3) days and up to 20 hours per week.
The Entertainment Complex consists of HERSHEYPARK (including ZooAmerica), HERSHEYPARK Stadium, HERSHEYPARK Arena, GIANT Center and Hershey Theatre.
Job Functions:
Handling a high volume of in-coming and out-going phone calls Responding to written and verbal inquiries relating to events, schedules, policies, and procedures Processing employee schedule changes, shift switches, and communicating updates to employees, supervisors and department managers Processing employee attendance infractions and counseling employees on their attendance records and applying progressive disciplinary procedures Assisting with the coordination of supplemental staffing programs Assisting with answering questions related to payroll for part time employees Recommended Skills Communication Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
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